Frequently Asked Questions

Yes! We gladly accept your devices even if you don't have everything that it came with. All you need to send is the handset, battery and battery cover to receive the maximum price quoted for your trade-in. Non-essential accessories will not increase the trade-in value (i.e charger, earbuds, manuals, etc...).
Every device that comes in is wiped clean of all information, whether you've already done it or not. Please see our privacy policy for more information on our data security policy.
You can sell as many phones as you want to us.
There may be a few devices out there that aren't in our database. However, we're always updating the website with new products and categories. If you don't see your item, use this Contact Form to let us know. We'll research it and let you know if we can make you an offer.
Our technology utilizes market data from a variety of sources to determine the true market value of your item.
If a discrepancy comes up during the inspection process, we'll email you with our new offer and the reason behind the changes. You can accept the offer or ask that we return the item.
If you disagree with our revised offer, you can decline our new offer and opt for the device to be returned. If you do not decline our new offer within seven days, we will accept the device and issue you a check for the new value.
We pay you in store, via PayPal or check by mail. You designate which method of payment you prefer as part of the checkout process.
The time that delivery takes via USPS is usually only a few days. Once we receive an item, we turn it around as quickly as possible, and update you as to our progress. We notify you once we've inspected your item and payment is on the way. Please allow a few days for payment to arrive after you receive the confirmation email
We can buy any item of value regardless of its provenance.
We believes that reuse is the highest form of sustainability. That's why we promote reuse first and recycling as a last resort. We aim to get used devices back into the market for reuse – primarily to people who cannot afford to buy new devices.
If you can not find your device on the site, please Contact Us, and we will research the device and get back to you with an offer.
Please click here to contact us or any other questions or concerns .